Exchange and return
RETURN POLICY
General information: Your return request will be processed from the moment you send us your first email. Due to workloads, it may not always be possible to receive an immediate response. There is no need to send more than one email; your request will be processed as quickly as possible.
If you are not satisfied with your order, please contact us via Çağrı İpek Europe contact page. Our goal is to ensure that our customers are 100% satisfied with the products they receive. If you have a problem with the delivery or product, please contact us and our team will assist you immediately.
Sometimes you want to return an order. Maybe you didn't like the product or you are dissatisfied with the order for some other reason. Whatever the reason, you have the right to cancel your order within 14 days of receipt without giving any reason.
After cancellation, you have a further 14 days to return your product. After that, you will be refunded the full order amount including shipping costs. However, you will be responsible for the return shipping costs to the online store. You can find the exact prices on the website of your shipping company. If you exercise your right of withdrawal, the product must be returned to the seller in its original condition and packaging, if possible, together with all accessories. To exercise this right, please contact us by email. If the product is returned in good condition, the order amount will be refunded to you within 14 days of recording your return request.
If the product is damaged or the packaging has been damaged beyond what is necessary to test the product, we may pass this loss of value on to you, so please handle the product with care and ensure it is properly packaged when returned.
Damaged products during delivery: This is really annoying! Unfortunately, it can happen that your product is damaged during transport. If you receive a damaged or incorrect product, please contact us within 30 days of receipt. After this period, unfortunately, the return period expires. For a quick solution, please send us a photo of the product's label and the damage taken on a flat surface. We will use this information to help you with your order and prevent future errors.
If there is a mistake, we will always send you a new package or process a return first. If you have any questions about damaged products during delivery, please contact us.
Incorrect product delivery: We strive to process all orders correctly. Unfortunately, it can happen that an order is incorrect and we send you the wrong product. Of course, we will solve this problem and send you the correct order free of charge. If you have any questions about the incorrect delivery, please contact our customer service.
Frequently asked questions about our return policy: If you are still unsure about something, here are some frequently asked questions about our return policy:
- How long is the return period? You can return a product within 14 days of receipt.
- How long does it take to get my money back? After receiving and inspecting the products, refunds will be issued to the original method of payment. Customers must contact us after the return is shipped and provide us with the tracking and shipping information so that we can process the refund. Please note: Most financial institutions take an average of 5 business days to complete the refund process.
- Do I have to pay for return shipping? Yes, all customers are responsible for return shipping costs. We recommend that you return with tracking and monitoring as we cannot take responsibility for lost returns.
- Can I return the product to you without notifying you? No, you must contact us before returning the item as the return address may be different from the original delivery address.
- How can I contact you? You can contact us by email: email address or through our contact page. The store team works Monday to Friday from 9:00 to 17:00. We guarantee a response within 3 business days and will be happy to assist you!
Summary of general return policy:
- Return period: Customers can return the product within 14 days of receipt.
- Refund deadline: 14 days after cancellation.
- Refund Fee: Full refund including shipping costs; return shipping costs are to be borne by the customer.
- Product Condition: Products must be returned in their original condition and packaging.
Special conditions:
- Damaged or incorrect products: Contact us within 14 days with a labeled photo.
Procedure and contact:
- Contact us before returning: Return address may vary, so please contact us beforehand.
- Contact information: Email: euinfo@cagriipek.com
- Incorrect delivery address: Contact customer service immediately.
CONTACT INFORMATION:
Company name: Gökce Kuzgunkaya
Email address: euinfo@cagriipek.com
Telephone number: 0049 152 032 588 65
Do you have any questions? Check out our FAQ page or contact us via our contact page.